Information for patients:
If you require urgent medical attention please call:
If you have an emergency 'life threatening' medical condition please call:


If you are a Greater Manchester resident and you require emergency dental treatment 365 days per year please call between 08.00 and 22.00:
0333 332 3800
If you are a Cheshire, Warrington, Wirral or Merseyside resident and you require emergency dental treatment please call:
0161 476 9651


Walk in Centre
Trafford Health Centre

Mastercall Healthcare is commissioned by NHS England and Trafford Clinical Commissioning Group to provide two services from Trafford Health Centre.

Trafford Health Centre is located at Trafford General Hospital and is next door to the Outpatients Department.

GP Registered Practice

The GP practice located within Trafford Health Centre has a growing registered list of around 4700 patients. We are currently registering new patients.

The practice is open from Monday to Friday and offers pre-bookable and on-the day appointments between 0800-1830hrs. As part of extended hours, there are appointments available on Mondays and Tuesdays between 1830-2000hrs.

We have a highly experienced and skilled multi-disciplinary workforce that includes Doctors, Nurses and Advanced Nurse Practitioners (ANPs).

Our staff are trained to provide a safe, responsive, confidential and caring service that meets the needs of our patients.

Our Quality Outcomes Framework (QOF) achievement for 2016 was 546 which represents 98%.

For further information on registering at Trafford Health Centre please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Trafford Walk-in Centre

The walk-in centre is accessible 365 days of the year to patients of Trafford as well as those who are visiting the area. Walk-in appointments are available during the opening hours of 8am to 8pm for patients who need acute medical treatment.

Appointments cannot be pre-booked in advance, so in order to be seen patients need to come into reception, give some demographic details (see below) and then wait to be seen. We are here to provide patients with acute medical treatment that presents on the day or you may have had for a couple of days. There are a range of conditions and requests that patients make that we are unable to deal with.

Exclusions that we cannot provide services for are as follows:

  • Long term care for chronic diseases; for example, diabetes
  • Immediate life-threatening situations such as chest pain
  • Sick notes
  • Dental problems
  • Repeat medication (we will offer you the smallest quantity to tide you over before you can go to your own GP for a repeat prescription).

The Walk-in Centre is next door to the Urgent Care Centre, which is open 365 days of the year between 0800–2000. If you have one of the following conditions, you should attend the Urgent Care Centre.

  • Fractures
  • Lacerations
  • Stitch removal and application
  • Burns
  • Sprains/strains.

The walk-in service is staffed by GPs and Nurse Practitioners. You may not always be seen by a Doctor, but you will always be seen by an appropriate health professional.

Appointments are generally given on a first come, first served basis, however this will depend on clinical need (e.g. urgent cases or emergency cases will be prioritised over routine cases).

You will be given an estimated appointment time on arrival and be made aware of any unforeseen circumstances that may increase your wait. We aim to see all walk-in patients as quickly as possible, but if there are delays and you cannot wait to be seen and want to leave, please inform the receptionist before you go.

We have around 4800 patients registered at our GP practice.

In 2015, Mastercall clinicians saw 37,200 walk-in patients.

You do not need to bring anything with you in order to be able to attend the centre as a walk-in patient. However, when you come in we will need you to provide us with some basic information about yourself, as follows;

  • Your name, address and postcode
  • NHS number (if known)
  • Telephone contact number(s)
  • Ethnic origin and preferred language
  • Date of birth
  • Your registered GP and practice name

You may also be asked for a very short description of the problem. We ask this so that clinicians can assess the urgency of your problem but, if you feel the problem is too personal to mention, please do not feel you have to give us details. We will simply put the word 'personal' on your record. We may also ask whether you tried to contact your own GP for the problem.

All consultations are sent electronically to your practice unless you have expressed the wish for this not to take place.

We very much welcome and value our patients' experience of the services we offer and would really like to hear your opinions, views and recommendations. If you would like to tell us anything about how you were dealt with, either good or bad, please complete our online Out of Hours Survey.

In 2015, Mastercall dealt with 3700 referrals from the ambulance service and helped to deflect almost 90% of those patients from attending A&E

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Working for us
Mastercall is an Equal Opportunities employer and all clinical and non-clinical positions are advertised online at NHS Jobs. For an informal discussion regarding an advertised position please contact the Human Resource Department on 0161 476 7006

Mastercall employees are eligible for NHS Superannuation.