Information for patients:
If you require urgent medical attention please call:
111
If you have an emergency 'life threatening' medical condition please call:
999

 

If you are a Greater Manchester resident and you require emergency dental treatment 365 days per year please call between 08.00 and 22.00:
0333 332 3800
If you are a Cheshire, Warrington, Wirral or Merseyside resident and you require emergency dental treatment please call:
0161 476 9651

 

Walk in Centre
Trafford General Hospital

Trafford Walk-in Centre

PLEASE CONTACT 111 BEFORE YOU ATTEND THE URGENT CARE CENTRE OR WALK-IN CENTRE FROM TUESDAY 27 OCTOBER

To reduce the spread of the coronavirus and seasonal flu and keep you safe, please ensure you contact 111. However, if the situation is life-threatening, you should dial 999.

  • People who need urgent medical attention at Trafford General’s Urgent Care Centre or Walk-in Centre will be urged to contact NHS 111 before attending the hospital from this autumn.
  • The patient will be offered a timed appointment slot in the Urgent Care Centre or Walk-in Centre or directed to another appropriate service to meet their needs, which could be a GP, pharmacy or other suitable service.

The walk-in centre is accessible 365 days of the year to patients of Trafford as well as those who are visiting the area. 

Exclusions that we cannot provide services for are as follows:

  • Long term care for chronic diseases; for example, diabetes
  • Immediate life-threatening situations such as chest pain
  • Sick notes
  • Dental problems
  • Repeat medication (we will offer you the smallest quantity to tide you over before you can go to your own GP for a repeat prescription).

The Walk-in Centre is next door to the Urgent Care Centre, which is open 365 days of the year between 0800–2000. If you have one of the following conditions, you should also follow the process above.

  • Fractures
  • Lacerations
  • Stitch removal and application
  • Burns
  • Sprains/strains.

The walk-in service is staffed by GPs and Nurse Practitioners. You may not always be seen by a Doctor, but you will always be seen by an appropriate health professional.

You do not need to bring anything with you in order to be able to attend the centre as a patient. However, when you come in we will need you to provide us with some basic information about yourself, as follows;

  • Your name, address and postcode
  • NHS number (if known)
  • Telephone contact number(s)
  • Ethnic origin and preferred language
  • Date of birth
  • Your registered GP and practice name

You may also be asked for a very short description of the problem. We ask this so that clinicians can assess the urgency of your problem but, if you feel the problem is too personal to mention, please do not feel you have to give us details. We will simply put the word 'personal' on your record. We may also ask whether you tried to contact your own GP for the problem.

All consultations are sent electronically to your practice unless you have expressed the wish for this not to take place.

We very much welcome and value our patients' experience of the services we offer and would really like to hear your opinions, views and recommendations. If you would like to tell us anything about how you were dealt with, either good or bad, please complete our online Out of Hours Survey.

In 2019, Mastercall dealt with c. 3700 referrals from the ambulance service and helped to deflect almost 90% of those patients from attending A&E

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Working for us
Mastercall is an Equal Opportunities employer and all clinical and non-clinical positions are advertised online at NHS Jobs. For an informal discussion regarding an advertised position please contact the Human Resource Department on 0161 476 7006

Mastercall employees are eligible for NHS Superannuation.