Information for patients:
If you require urgent medical attention please call:
111
If you have an emergency 'life threatening' medical condition please call:
999

 

If you are a Greater Manchester resident and you require emergency dental treatment 365 days per year please call between 08.00 and 22.00:
0333 332 3800
If you are a Cheshire, Warrington, Wirral or Merseyside resident and you require emergency dental treatment please call:
0161 476 9651

 

Dental Helpline

 
 

Dental Helplines

Mastercall is commissioned by NHS England to provide the telephony services for two urgent dental helplines across the North West.

Cheshire, Liverpool, Warrington, Wirral

0161 476 9651

(0800-2200 hours 365 days per year)

The CWWM helpline covers Cheshire, Liverpool, Warrington and Wirral and assists people who need urgent dental treatment, provides advice and signposts people to other relevant services. 

During the ‘in-hours’ period (08:00-18:00 hours Monday to Friday), if you already have a dentist you should contact them directly. If you do not have a regular dentist then the Dental Helpline will triage your call, give advice and guidance to manage your dental problem or assist you to find an appointment, as long as you meet all the eligibility criteria.

During the ‘out of hours' period (18:00-22:00 Monday to Friday, Weekends and Bank Holidays 08:00-22:00) our dental nurses can provide advice and support for all patients, whether they have a regular dentist or not.

What happens between 10pm and 8am?

Patients can still call NHS 111 for urgent dental advice. If patients do call NHS 111 with a dental issue between 8am and 10pm they will automatically be redirected to the new service.

Greater Manchester

0333 332 3800

(0800-2200 hours 365 days per year)

The Greater Manchester Urgent Dental Care Service is provided by the Greater Manchester Urgent Primary Care Alliance (GMUPCA), an alliance of local out of hospital care providers across Greater Manchester (Bardoc, GTD and Mastercall).

Who is eligible to use this service?

All residents of Greater Manchester and temporary visitors to the area however please note that daytime appointments are only available to patients without a regular dentist. Evening/weekend/Bank Holiday appointments are available to all GM residents who require urgent dental treatment or advice.

Following a triage assessment, patients will be offered a same day or next day appointment, given advice or signposted to other services. Appointments will be confirmed by text message.

What happens between 10pm and 8am?

Patients can still call NHS 111 for urgent dental advice. If patients do call NHS 111 with a dental issue between 8am and 10pm they will automatically be redirected to the new Greater Manchester Urgent Dental Care Telephony Service

For more information about the Alliance please see our webpage http://gmupca.co.uk/

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Working for us
Mastercall is an Equal Opportunities employer and all clinical and non-clinical positions are advertised online at NHS Jobs. For an informal discussion regarding an advertised position please contact the Human Resource Department on 0161 476 7006

Mastercall employees are eligible for NHS Superannuation.