Information for patients:
If you require urgent medical attention please call:
If you have an emergency 'life threatening' medical condition please call:


If you are a Greater Manchester resident and you require emergency dental treatment 365 days per year please call between 08.00 and 22.00:
0333 332 3800
If you are a Cheshire, Warrington, Wirral or Merseyside resident and you require emergency dental treatment please call:
0161 476 9651


Alternative to Transfer (Pathfinder) Service
In conjunction with the North West Ambulance Service NHS Trust (NWAS), Mastercall provide an ‘alternative to hospital transfer service’ for patients in Stockport and Trafford who have phoned 999 but, after assessment by the ambulance crew, are deemed not needing onward transfer to hospital.

Instead of conveying the patient to the Emergency Department, NWAS will refer the patient to Mastercall’s Care Co-ordination Centre where our highly trained and experienced staff will provide clinical assessment either by phone, at our urgent care centre or in the patients own home.

The service aims to ensure patients receive the RIGHT CARE, in the RIGHT PLACE, at the RIGHT TIME by a clinician who can most appropriately meet their needs.

As well as providing immediate medical treatment following referral, the service will also co-ordinate care around the patients individual needs and circumstances to empower the patient to make best use of services and ensure that their continued needs are provided for.
The service is safe and effective and of referrals made to the service, 93% have been safely and appropriately managed without the need for conveyance to hospital thereby reducing the demand on the Emergency Department and a potential admission to hospital.

If you would like more information about the service please email - This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note this is an administration email only and is not able to respond to any requests for medical treatment. We would very much welcome feedback about patients experience of this service. Please complete the following online Admissions Avoidance survey.

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Working for us
Mastercall is an Equal Opportunities employer and all clinical and non-clinical positions are advertised online at NHS Jobs. For an informal discussion regarding an advertised position please contact the Human Resource Department on 0161 476 7006

Mastercall employees are eligible for NHS Superannuation.