logo

Information for patients:
If you require urgent medical attention please call:
111
If you have an emergency 'life threatening' medical condition please call:
999

 

If you are a Greater Manchester resident and you require emergency dental treatment from 8am to 6pm Monday to Friday please call:
0161 476 9649
All other times please call:
0161 337 2246
If you are a Cheshire, Warrington, Wirral or Merseyside resident and you require emergency dental treatment please call:
0161 476 9651

 

patient experience
Patient experience
Improving patient experience

The NHS Constitution clearly states that "The involvement of patients, carers and the public in shaping and improving the way in which services are designed, delivered and improved is crucial"

This is a directive that we have embraced passionately and made absolutely central to our work ethos and service delivery. We make a point for asking for patient feedback on a daily basis to understand where we are doing well – and, just as importantly – where we are not.

At the moment we collect feedback by asking everyone we see and treat to fill in a brief questionnaire after their appointment. Answers and comments are then carefully analysed and areas for improvement are quickly identified are and addressed. In due course we plan to introduce real time feedback kiosks into our foyer areas where our patients can record opinions about our care and culture in a few quick and easy steps.

We also work closely with the national ‘You said, we did’ scheme and the Healthwatch and Patient Opinion initiatives. Additionally we regularly run local patient experience committees where people can discuss their views directly with our clinicians, nurses and senior management.
In case of complaint

Should you ever need to complain about your treatment or treatment of a relative, please talk to a member of Mastercall staff in the first instance. If we are unable to resolve your query to your satisfaction, you can then raise your concerns:

    • By telephone please contact the Quality and Safety Department: 0161 476 7001

    • By email This email address is being protected from spambots. You need JavaScript enabled to view it.

    • By Letter to The Quality and Safety Department, Mastercall Healthcare, International House, Pepper Road,Hazel Grove, Stockport. SK7 5BW



Working for us | Privacy Policy
Mastercall is an Equal Opportunities employer and all clinical and non-clinical positions are advertised online at NHS Jobs. For an informal discussion regarding an advertised position please contact the Human Resource Department on 0161 476 7006

Mastercall employees are eligible for NHS Superannuation.
l facebook
l linkedin
l twitter