Information for patients:
If you require urgent medical attention please call:
If you have an emergency 'life threatening' medical condition please call:


If you are a Greater Manchester resident and you require emergency dental treatment 365 days per year please call between 08.00 and 22.00:
0333 332 3800
If you are a Cheshire, Warrington, Wirral or Merseyside resident and you require emergency dental treatment please call:
0161 476 9651


patient experience
Patient experience
Improving patient experience

The NHS Constitution clearly states that "The involvement of patients, carers and the public in shaping and improving the way in which services are designed, delivered and improved is crucial"

This is a directive that we have embraced passionately and made absolutely central to our work ethos and service delivery. We make a point for asking for patient feedback on a daily basis to understand where we are doing well – and, just as importantly – where we are not.

At the moment we collect feedback by asking everyone we see and treat to fill in a brief questionnaire after their appointment. Answers and comments are then carefully analysed and areas for improvement are quickly identified are and addressed. In due course we plan to introduce real time feedback kiosks into our foyer areas where our patients can record opinions about our care and culture in a few quick and easy steps.

We also work closely with the national ‘You said, we did’ scheme and the Healthwatch and Patient Opinion initiatives. Additionally we regularly run local patient experience committees where people can discuss their views directly with our clinicians, nurses and senior management.

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Working for us
Mastercall is an Equal Opportunities employer and all clinical and non-clinical positions are advertised online at NHS Jobs. For an informal discussion regarding an advertised position please contact the Human Resource Department on 0161 476 7006

Mastercall employees are eligible for NHS Superannuation.