If you require urgent medical attention that cannot wait until your surgery opens, follow these instructions:
1. Ring your registered GP or phone Mastercall direct on 0161 476 2299.
2. You will either be automatically diverted to the out of hours service or given a number to ring.
3. We will ask for your home telephone number, name, address, date of birth, registered GP and a brief indication of your illness.
4. We will prioritise the urgency of your call using call priority guidelines. Our clinician will then return your call within the following timescales:
Urgent calls within 20 minutes
Routine calls within 60 minutes
Immediately life threatening conditions will be passed directly to the ambulance service.
5. Our clinicians will assess your medical condition and provide telephone advice or arrange an appointment. The appointment will be within the following timescales:
Appointment Priority Timescales:
Emergency within 1 hour
Urgent within 2 hours
Routine within 6 hours