If you have any cough, cold or flu like symptoms, or are worried about Coronavirus please do not attend the centre, GP practice or A+E departments. Please consult 111 who will assess your symptoms. Mastercall is not a walk-in centre.
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. If you are directed by 111 to Mastercall, a Mastercall clinician will contact you by telephone to assess your symptoms and they will decide on the most appropriate management.
Use this service if:
- you have any cough, cold or flu-like symptoms, or you think you might have coronavirus
- in the last 14 days you’ve been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers
- you’ve been in close contact with someone with coronavirus
To view up to date information on coronavirus (COVID-19) visit the following sites:
Mastercall is an award-winning Social Enterprise organisation, providing a range of 'out of hospital' healthcare services across the North West of England.
We pride ourselves on being a patient-centred organisation, providing innovative, safe and effective high-quality care by our highly trained, experienced and motivated employees and GP contractors.
Our vision is to be the out of hospital provider of choice for integrated care services.
- To deliver high-quality, integrated care services designed around the patient
- To have financially and clinically sustainable services delivered through innovation
- To have a focus on services and care delivered closer to home
Our aims
- To be trusted and build confidence in our public, patients and stakeholders
- To challenge and encourage partners and staff to drive improvements in services and performance
- To be an employer of choice and a great place to work
- To use our resources effectively and efficiently
- To have a local focus and be a key stakeholder in the local community
As part of our commitment to always striving to improve what we do and how we do it, we very much welcome feedback from users of any of the services that we provide.
We would very much like to hear about your experience and, in particular, ways in which we can further improve, innovate and better deliver our services.
Information we hold about you
This privacy policy explains what information is collected about you, why it is collected and the ways in which it is used. If you need information in any other format (large print, braille, audio), or if you need any other assistance, please let us know via our Quality and Safety Department on 0161 476 7001 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
Patient-centric service backed up by innovation and operational excellence, enhanced by our duty and care.
Please feel free to tour our website and explore the range of services we have on offer, to the public, our patients and commissioners.
